Marquee Refund Policy

If you’re experiencing a technical issue with a product, you are encouraged to contact the Shop Owner by visiting their shop page and filling out the contact form assigned to that respective Shop Owner with details of the issue, as they will be the most knowledgeable regarding issues or questions relating to the product they’ve created. On the rare occasion you don’t hear back from a Shop Owner after 72 hours, please feel free to contact us at contact@marqueecreativelabs.com and we will attempt to contact them on your behalf. If we do not hear back from them within 48 hours, we will be more than happy to offer a refund, as long as the issue was reported within 30 days of the original purchase date. If the purchase was made outside the 30-day refund window, we may not be able to issue a refund, but may be able to come up with an alternate solution.

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund (within the 30-day refund window) in the following situations:

You purchased the same product multiple times accidentally. Contact us at contact@marqueecreativelabs.com including your order number (found on your receipt or dashboard), and let us know in detail what the issue is, and we’ll gladly refund you for the duplicate purchase(s).

There is a technical problem with the product that the Shop Owner can’t resolve after being made aware of the issue. First, you should contact the Shop Owner with specific information about the technical issue. If you and the seller encounter a consistently reproducible error with the product files that cannot be resolved by the seller, please contact us at contact@marqueecreativelabs.com. Please be aware that products with alleged technical issues will only be eligible for refund when sufficient information is provided regarding how the error was created.

The product was misrepresented in the description. We consider an item to be misrepresented when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.

We are unable to process refunds in the following situations:

You or your client no longer need the purchased product.

You found another product you like better, or you’ve changed your mind about your purchase.

You don’t have sufficient expertise to use the product.

You don’t have the correct software (described in the listing) to open and edit the product.

You bought an item on accident, and our system shows that the product was downloaded.

You feel that the item is of low quality.

You got charged for a free good that expired or is past its promotional date.

You have trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.

You claim the item is experiencing a technical issue but are unable or unwilling to provide sufficient evidence for the technical issue.

Your product purchase was made over 30 days ago.

Please note that all refunds are at the sole discretion of Marquee. We are committed to making sure you have a great experience on Marquee, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries sent to contact@marqueecreativelabs.com within 1-2 business days, Monday-Friday, 9-5 CST.

If you need a refund for your purchase, please make sure you’ve read through our Refund Policy before sending us a refund request. Refunds will be issued to your bank / card issuer upon your refund being approved.

Marquee Exchange Policy

I’ve purchased the wrong version of a product. If you’d like to exchange a product from the same shop because you bought the wrong version (e.g., PowerPoint instead of Keynote, etc.), we’d be happy to facilitate an exchange if the request is made within 24 hours. Please purchase the product you intended to purchase from the same shop, then provide our support team with your order numbers for the correct product and the wrong product, and let us know which product you would like us to refund, and we’d be happy to do that.

I’ve purchased a product from one shop but found a product from a different shop I like better. Unfortunately, we do not offer refunds for the original purchase in these cases.